General Sales Conditions

Available payment methods for the European Union: 

PayPal, Credit Card, Bitpay.

Right to retract:

If you want to return your board, we will send you a return shipping label to send your product back to us for free. Your original payment will be completely refunded once we receive the product.

Your board must be purchased on elwingboards.com. This 14 days free return warranty does not include normal wear and tear of the product (unless the issue occurred due to materials or manufacturing defects) or any abuse, water damage or alteration of the product. If the returned product is damaged, the refurbishing cost might be retained from the reimbursement.

The original packaging is not a prerequisite to effectively exercise the right to cancel.


You have the right to cancel this contract within 14 days without giving any reason. Then you must return the product within 14 days after canceling the contract. You must return or return the product to Elwing Tech, 87 Quai des Queyries Darwin Eco System 33100 Bordeaux without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract . This period is considered respected if you return the good before the expiration of the period of fourteen days.

To exercise the right to cancel, you must inform us Elwing Tech, 87 Quai des Queyries Darwin Eco système 33100 Bordeaux / hello@elwingboards.com,  of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods or deliver them to us without undue delay and in any case not later than 14 days from the day you notify us of your desire to exercise your right of withdrawal. You are solely responsible for any loss of value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

 

The right to cancel does not exist for the following contracts:
• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

DELIVERY
We deliver within the European Union.