Home / Refund Policy

You can cancel your order anytime before delivery. We will proceed to the full refund (shipping fees included) without asking for anything in return. You will not be required to pay for any extra fee.

After the delivery, you can return the goods and ask for a refund within 15 days without having to provide any justification. To do so, you must inform us by means of a clear statement by email, filling the form below, Facebook Messenger, or post at the following address :

Elwing Tech SAS

87 Quai des Queyries

33100 Bordeaux

FRANCE

+33 770303781

hello@elwingboards.com

 

Consequences of this statement :

We will refund promptly all sums you have paid, including shipping cost (except for additional costs incurred for an alternative delivery method that the ones we offer), no later than 14 days after receiving the statement. For this refund, we will use the same payment methods as you used in the original transaction, unless another method has been agreed by both parties. Under no circumstances will we charge any additional fees for this refund.

We may refuse the refund until we have received the products to be returned or until we have proof that you have returned the products, based on the event that will occur first.

You must return the goods to us (Elwing Tech SAS) no later than 14 days after the reception of your statement. The deadline is respected if you send the products before the 14 days period expires.

The costs of returning the products are at your charge.

You are only liable for the possible depreciation of the merchandise if it results from manipulations other than those necessary to ensure the nature and proper functioning of this merchandise.

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